Technical Support Engineer
Job Title: Technical Support Engineer
Team: Service Delivery
Reporting to: Services Delivery Director
Status: Full Time Permanent
Location: London, UK
Company Overview
Mimecast is one of the fastest growing Software as a Service companies and provides Unified Email Management services, currently comprising of email security and data leak prevention, archiving and continuity solutions. Every day Mimecast handles millions of emails and documents for thousands of customers. Mimecast is a UK headquartered company that has offices in UK, USA, Jersey and South Africa. This recruitment is to support continued growth in the UK and European markets. Mimecast offers an opportunity to work in a high growth company at the cutting edge of business and Internet software delivery in a very exciting and high growth market. Mimecast strives to attract exceptional people who have “that extra something” and enjoy what they do.
Job Purpose
Customer support on Mimecast Services provide technical account relationship management to all Mimecast customers.
Primary Duties and Responsibilities
- Role provide UK Service Delivery on Microsoft based applications
- Customer support on Mimecast Services provide technical account relationship management to all Mimecast customers.
- Assist clients with the use of the Mimecast services and ensure best practice configuration
- Train customers and partners via online training methods Implementation of Mimecast services for clients and the tracking and management of customer trials
- Create FAQ's and customer help documentation
- Work with and provide exceptional support to Mimecast partners and resellers.
- Support and monitoring outside of normal working hours to UK and International clients.
- Provide industry leading levels of support to all customers at all times.
- Work with counterparts in the other Mimecast offices
Person Specification
- Experience of providing technical support to SMB and Enterprise Administrators
- Experience with Microsoft Exchange 2003 and 2007
- Experience with Microsoft Active Directory
Reward
The role offers a competitive rewards and benefits package including private healthcare, life cover and even an onsite gym. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities.
Suitably qualified applicants should send a CV and summarise why they would succeed in the role by email to careers@mimecast.com
